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Don’t want to clog these threads with a non-product post (maybe I’ll moderate myself later), but found myself having to tug on HELM’s cape again.
When you want something done, you go directly to the driving force behind the company. But not wanting to bother Suzy (HELM’s business partner and wife), contacted HELM instead.
Came at a bad time — HELM was traveling internationally, maybe to work out details on that next killer SERT bag?
Needed huge favor on behalf of a member, to work out a situation (not anyone’s fault, absolutely not SERT’s or the member’s; an outside-the-box request having absolutely zero to do with product quality, construction or design).
Like I said, I popped up at a bad time; this could’ve waited day or two (or more if needed). Instead, what I got was: I just landed stateside and boarding my connecting flight to DC right now … I’ll try to get this done … next week.
Then this, one hour and four minutes later: Dan, just landed in DC. I’ll take care of this.
This story speaks for itself. Exemplifies above-and-beyond customer service.
Oh, and they bring some awesome bags to market too!
Thanks HELM!
Dan
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